Orders are processed within 1–3 business days. Delivery then takes 3–5 business days to every destination.

Yes. Shipping is free on every order, with tracking from dispatch to delivery.

Yes, we ship across Europe, the United States, the United Kingdom, Canada and more. Available countries are shown at checkout.

Yes. The oyster is authentic and inside it holds a naturally cultivated real pearl. Each one is unique in the world.

The color is a surprise, and that is where the magic lies. Each oyster is unique and its pearl is only revealed when you open it.

If your order has not shipped yet, contact us as soon as possible and we will update the address.

Orders can be cancelled before they ship. Write to us and we will take care of it.

You will receive a tracking link by email once your order ships. You can also use our Track Your Order page.

You have 14 days from delivery to return your order, as long as the experience is unopened: the oyster must still be sealed and the necklace unused, in its original packaging. Once the oyster has been opened, the experience cannot be returned.

Contact us with your order number and we will guide you through the process.

No. It comes hermetically sealed, vacuum-packed and preserved in an alcohol solution. We recommend opening it within the first 6 months.

The chain and the cage are stainless steel plated with S925 sterling silver, with a standard length of 45 cm (18 inches).

Keep it away from perfumes and water, store it in its pouch, and polish it gently with a soft cloth.