Shipping policy
Shipping & Delivery Policy
At RIMOSI every order is a gift that somebody is waiting for, so we work hard to make sure it arrives safely and on time. Please read this policy carefully, because it explains what we take care of and what we need from you once an order has been placed.
Where we ship. We deliver to Europe, the United Kingdom, the United States, Canada and most countries worldwide. Shipping is always free, with no minimum order value.
1. Order confirmation
As soon as your payment is confirmed, you receive an order confirmation email with a summary of your purchase. Please check that your shipping address is correct and contact us straight away if anything needs to be changed.
2. Processing and delivery
Orders are prepared and dispatched within 1 to 3 business days after payment confirmation (Monday to Friday, public holidays excluded). As soon as your parcel leaves our warehouse you receive an email with a tracking link, so you can follow it every step of the way. Tracking information may take 24 to 48 hours to become active.
Estimated delivery times once your order has been dispatched:
| Destination | Estimated delivery |
|---|---|
| Europe | 3 to 5 business days |
| United Kingdom | 3 to 5 business days |
| United States and Canada | 3 to 5 business days |
| Rest of the world | 3 to 5 business days |
Please note that delivery times are estimates provided by the carrier and are not guaranteed. During periods of high demand, processing may take slightly longer; if this happens, we will let you know.
3. Shipping costs
Standard shipping is free on every order, with tracking from dispatch to delivery.
4. Customs and import duties
International orders may be subject to customs fees, taxes or import duties applied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping costs.
5. Incorrect or incomplete address
Customers are fully responsible for providing a correct and complete shipping address at the time of purchase, including the street number, the postcode and a phone number the carrier can call. RIMOSI is not liable for orders that are delayed, misdelivered or undeliverable because the address provided was incorrect or incomplete.
If a parcel is returned to us because of an address error, we refund your order once the parcel is back in our warehouse, minus the return shipping cost we actually paid to the carrier. If you prefer, we can send it again once you confirm the correct address; in that case, the new shipping cost is yours.
6. Delivered but not received
If your tracking information shows your order as delivered but you have not received it, please take the following steps:
- Look around your property, including any safe spots, the mailbox and the porch
- Ask your neighbors and the other people in your household
- Allow 2 business days after the delivery scan, as carriers occasionally update tracking before the parcel is actually handed over
If your parcel has still not appeared after 2 business days, please contact us at contact@rimosi.com with your order number. We will open an investigation with the carrier on your behalf.
7. Lost or damaged in transit
Please contact us within 7 days of receiving a damaged parcel, or within 14 days of the estimated delivery date if the parcel never arrives. Photographs of the packaging and of the item help us to resolve your case faster.
We will open an investigation with the carrier and, depending on the outcome, send you a replacement or issue a refund.
8. Cancellations, refused and uncollected parcels
If you change your mind after ordering, please tell us before the parcel is dispatched: write to contact@rimosi.com and we will cancel your order free of charge, with a full refund.
Refusing the parcel at the door, or leaving it at the pickup point until it is sent back to us, creates costs for both of us. In those cases we refund your order once the parcel is back in our warehouse, minus the return shipping cost we actually paid to the carrier. Refunds are only processed once the item has been successfully returned to us.
9. If you change your mind after delivery
You have 14 days from the day you receive your order to tell us that you want to return it, as long as the experience is unopened: the oyster must still be sealed and the necklace unused, in its original packaging. Write to contact@rimosi.com with your order number and we will send you the return instructions. You then have a further 14 days to send the item back to us.
The return shipping cost is yours. Once we receive and inspect the returned item, we refund you within 14 days using the original payment method. You will find all the details in our Refund Policy.
How long does delivery take?
We dispatch your order within 1 to 3 business days. Delivery then takes 3 to 5 business days to every destination. As soon as your order is on its way you receive an email with a tracking link, so you can follow your parcel every step of the way.
Which countries do you ship to?
We ship to Europe, the United Kingdom, the United States, Canada and most countries worldwide. Shipping is free on every order, with no minimum.
Can I change my shipping address after ordering?
We prepare orders quickly, so please contact us as soon as possible. Write to contact@rimosi.com with your order number and the correct address, and we will do our best to update it before your parcel is dispatched. Once the parcel is with the carrier we can no longer change the address.
My tracking says delivered but I haven't received my order
We are sorry to hear that. Carriers sometimes mark parcels as delivered a little early, so please check with your neighbors, your mailbox and any safe spots around your home first. If your parcel has still not arrived 2 business days after the delivery scan, please get in touch with your order number and we will investigate straight away.
My order is taking longer than expected
Delays can occasionally happen because of high demand, customs checks or congestion at the carrier. Your tracking link always shows the latest status. If your estimated delivery date has passed and there is no update, please contact us and we will look into it for you.
Contact Us
If you have any questions about shipping, contact us:
Email: contact@rimosi.com
Support hours:
Monday to Friday: 9:00 AM to 5:00 PM (CET)
Saturday and Sunday: 10:00 AM to 4:00 PM (CET)
MANSBAY LLC
1209 Mountain Rd Pl NE Ste N, Albuquerque, NM 87110, United States